Troubleshooting

What common errors mean and how to resolve them.

Generation failures

When a generation fails, WJI shows a plain-language reason rather than a provider error code. There are 33 of them, grouped below by what you should do about it.

Content was blocked

Message	What to do
Contains a real person	The reference image shows a real person. Replace it
Prompt is unsafe	Rephrase in more neutral terms
Video / audio / image content restricted	The output triggered a content limit. Adjust the prompt
Triggered safety policy	Either the reference or the output. Change both if unsure
Contains prohibited content	The image could not be produced. Adjust the prompt or reference
May involve copyright	Change the prompt or the reference material
Output audio may involve copyright	Adjust the prompt, dialogue, or reference audio

Content blocks are decided by the model provider, not by WJI. Rewording usually helps more than retrying.

Reference material is wrong

Message	What to do
Reference image too small	The short side must be at least 300 px
Audio too long	Shorten it — Seedance generally needs 15 seconds or less
Audio too short	Seedance 2.0 reference audio generally needs at least 1.8 seconds
Audio format unsupported	Convert it
Video duration invalid	Check the model’s requirements
Edit video duration out of range	Video editing needs a reference clip of 4 to 30 seconds
Resolution too low	Use a higher-resolution reference video
Missing reference material	Add at least one reference image or video
Reference conflict	Speech generation cannot take a reference image and reference audio together. Keep one

The prompt is the problem

Message	What to do
Prompt missing	Enter one
Prompt too short	Add more description
Prompt does not match the task type	A generate-mode prompt contains edit or extend keywords. Switch the task type, or reword
Missing edit intent	Edit mode needs words like edit, add, remove, or replace
Missing extend intent	Extend mode needs words like extend or continue
Task type mismatch	Check task type, aspect ratio, duration, and prompt together — edit and extend need adaptive ratio and a reference video

Nothing came back

Message	What to do
No image generated	Adjust the prompt or reference and try again
No result from the model	Same
Generation timed out	Retry later

Service problems

Message	What to do
Service error	Temporary. Retry shortly
Quota exhausted	Provider capacity, not your credits. Retry later
Network error	Check your connection and retry
Invalid request / Invalid parameter	Check the prompt and references
Generation failed	The generic fallback when nothing more specific applies

Other common problems

“Cannot resolve asset ID, add the image to the asset library first” — you dragged an image WJI could not identify. Save it to the asset library, then drag it from there.

A generation is running and I want to stop it — you cannot. There is no cancel. Wait for it to finish or fail.

My references disappeared after switching models — the new model accepts fewer, so the oldest were dropped. See Choosing a model.

My result is stylized and I did not ask for it — a style preset is still selected. It is appended to the final prompt without appearing in the prompt box. See Writing prompts.

Undo will not bring back what I deleted — check what undo covers. Creating, pasting, duplicating, uploading, and generation results are not undoable, and undo is cleared when you switch canvases. See Autosave and undo.

I cannot upgrade my subscription — there is no upgrade path. Cancel, wait for the period to end, then subscribe to the plan you want. See Subscriptions.

“Workspace has reached its total / monthly limit” — a spending cap is set. See Workspace settings.

“You are not a member of this organization” or “the organization is disabled” — you are returned to your personal space automatically. See Switching context.

I cannot remove a member from my organization — they are still the budget owner of a workspace. Reassign it first.

The invite link I shared needs to stop working — workspace links can be revoked; organization invitations cannot, and expire after 7 days.